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Many questions are answered in the FAQs. Please be sure to check the FAQ page for the product you're interested in.
It's often difficult for me to respond to every inquiry in a timely manner. This is still just a one-man show, and that one man is spread very thin! I wish I could provide top product support, but the truth is that it's not feasible at this time. I try to keep the FAQ as current as possible to address most questions. If, for any reason, you are unsatisfied with software that you've purchased, or with the level of support, please let me know within 60 days and I will refund the purchase, no questions asked.